Homeownership Officer

Homeownership Officer - Contract Opportunity in Islington

Are you an experienced Housing professional looking for your next challenge? We are seeking a skilled Homeownership Officer to join a reputable Housing Association in Islington on a 3-month contract. This exciting opportunity offers the chance to deliver high-quality leasehold and homeowner support within a busy portfolio, making a real difference to residents and the community.

About the Role: Homeownership Officer
As a Homeownership Officer, your primary responsibility will be providing expert support to homeowners, handling various leasehold and estate management queries. You will work closely with contractors, residents, and internal teams to ensure outstanding service delivery and effective estate management.

Key Responsibilities of the Homeownership Officer:

• Managing homeowner enquiries including covenant breaches, anti-social behaviour (ASB), and leasehold questions
• Coordinating repairs and estate services through liaising with contractors and managing agents
• Processing staircasing, resales, lease extensions, and Right to Acquire applications
• Assisting with service charge calculations and statutory Section 20 consultations
• Welcoming new residents and ensuring a smooth onboarding process
• Monitoring communal areas and neighbourhood standards, ensuring health and safety compliance
• Recording all customer contact accurately on the housing management system

Candidate Profile for the Homeownership Officer:

• Proven experience in a Homeownership, Leasehold, or Housing Officer role within the housing sector
• Strong knowledge of leasehold management and affordable housing policies
• Experience with housing management systems
• Excellent customer service skills with a proactive and solution-focused approach
• Ability to work independently, manage time effectively, and prioritize workloads
• Strong communication and stakeholder relationship-building skills

Benefits & Package
The Homeownership Officer contract offers a competitive pay rate of £24.00 to £26.00 per hour LTD (equivalent to £20.46 – £22.17 per hour PAYE, inclusive of holiday pay). Additional benefits include:

• £250 Training Allowance
• Dedicated Specialist Consultant
• Daily Payroll Runs
• Free Candidate Registrations
• Referral and Loyalty Bonus Schemes
• Sign-Up Bonus
• Free Compliance Checks
  This is a fantastic opportunity to join a dedicated team and contribute to community housing management.

How to Apply
Interested in this Homeownership Officer role? Please apply directly or email bethany.wiles@servicecare.org.uk. You can also call 01772 208 966 and ask for Beth to discuss further.

Know someone perfect for this role? We offer a £250 referral bonus for successfully recommended candidates!