Interim Waste Services Improvement & Operation Resilience Consultant

Interim Waste Services Improvement & Operational Resilience Consultant
Location: Rugby
Contract: Interim – 6 Months
Hours: 37 Hours per Week
Pay: £28.50 per hour PAYE (excluding holiday pay) | £35.87 per hour Umbrella

Service Care Solutions are currently recruiting for an experienced Interim Waste Services Improvement & Operational Resilience Consultant to support Rugby Borough Council on a key improvement programme within its Waste Services team.

This is an excellent opportunity for an experienced waste management professional with a strong background in operational improvement, organisational change and frontline service delivery. Working closely with the Assistant Director – Operations and Traded Services and the existing management team, you will play a pivotal role in driving service improvements, strengthening operational resilience and embedding sustainable ways of working across the service.

The Role
You will lead a range of operational improvement initiatives whilst providing expert advice and support to management teams. Alongside delivering transformation projects. You will also provide temporary operational management support during periods of annual leave, sickness absence or exceptional operational demand to ensure business continuity.

Key Responsibilities

• Support the delivery of the Waste Services Transformation Programme.
• Review existing operational practices and implement improvements to service delivery, governance and efficiency.
• Develop and embed Standard Operating Procedures (SOPs), management processes and operational controls.
• Improve operational performance, customer service and service consistency.
• Support the implementation of Health & Safety improvements and safe systems of work.
• Coach, mentor and develop operational managers and supervisors.
• Review and enhance induction, training and competency processes.
• Produce service improvement plans, performance reports and management information.
• Work collaboratively with HR, Health & Safety, Fleet, Procurement, Finance and Legal teams.
• Provide temporary operational management cover during periods of sickness absence or exceptional operational demand.
• Support the mobilisation of new services, legislative changes and operational improvement projects.

Essential Requirements

• Extensive experience working within Waste Services or a similar frontline operational environment.
• Proven experience delivering operational improvement and organisational change.
• Strong knowledge of waste operations, compliance and Health & Safety legislation.
• Experience developing operational procedures, governance frameworks and management systems.
• Excellent leadership, coaching and stakeholder management skills.
• Strong analytical, communication and problem-solving abilities.
• Ability to operate strategically whilst maintaining a hands-on approach to operational management.

Desirable Skills & Experience

• Local Government experience.
• CIWM qualification or equivalent.
• Lean, Continuous Improvement or Programme Management experience.
• Health & Safety management experience.

Key Deliverables
As part of this assignment, you will be expected to deliver:

• Improved operational processes and governance.
• Standard Operating Procedures (SOPs).
• Service Improvement Action Plans.
• Enhanced performance monitoring and management reporting.
• Improved induction, training and competency arrangements.
• Embedded Health & Safety improvements.
• Increased management capability through coaching and mentoring.
• Sustainable operational improvements that strengthen service resilience.

Important Information
This is a temporary consultancy assignment established to support Rugby Borough Council's Waste Services Improvement Programme. The successful consultant will focus on delivering operational improvement, organisational resilience and sustainable change.
Whilst the role includes providing temporary operational management support during periods of annual leave, sickness absence or exceptional operational pressures, responsibility for statutory functions, budgets, contracts and overall operational management will remain with Rugby Borough Council's permanent management team.

Apply Now
If you have a strong background in Waste Services, operational transformation and service improvement, get in touch today by emailing Prakash at prakash.panchani@servicecare.org.uk or call 01772 208967.