Leasehold Officer (Care and Support)

Leasehold / Independent Living Officer – Essex – £22.68 LTD p/h – Temp to Perm
Service Care Solutions are currently recruiting for an experienced Leasehold / Housing Officer to join a leading housing provider within their Independent Living (Retirement) service. This is a temp to perm opportunity, offering a stable long-term role supporting leaseholders aged 55 across two schemes in Essex.
Location & Hours

• Based at Sawbridgeworth Office (Monday, Wednesday, Friday)
• Ongar Scheme (Tuesday & Thursday – travel from Sawbridgeworth office)
• 25 hours per week – 8:00am – 1:00pm, Monday to Friday
• £22.68 LTD per hour
• Minimum 3 months temporary with strong potential to go permanent

Important Requirements

• Enhanced DBS required
• Full UK driving licence and access to a vehicle essential
• Mileage paid between sites only (not from home)
• Start date: ASAP

Role Overview
You will be responsible for delivering a high-quality housing and leasehold management service to residents within Independent Living retirement schemes (55 ). The role focuses on leasehold management, service charge support, and resident liaison, ensuring older leaseholders receive a responsive and professional service.
Key Responsibilities

• Manage a portfolio of retirement leasehold properties across two locations
• Act as the main point of contact for residents, responding to queries and concerns
• Provide guidance and support on service charges, estimated costs, and year-end accounts
• Handle leasehold enquiries and resolve issues efficiently
• Support the delivery of high-quality housing management within Independent Living schemes
• Conduct site visits and maintain a visible presence for residents
• Work with internal teams to resolve maintenance, service, and management issues
• Build positive relationships with older residents and manage challenging situations professionally

Ideal Candidate

• Experience in Leasehold Management (preferred)
• OR an experienced Housing Officer with strong leasehold knowledge
• Understanding of service charges, estimated budgets, and year-end accounts
• Experience working with older residents / retirement housing (desirable)
• Confident communicator with strong customer service skills
• Able to manage a varied workload across multiple sites

This is an excellent opportunity for a housing professional looking for a long-term role within a stable Independent Living service, with the potential to secure a permanent position.
For more information or to apply, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞01772 208966