Medical Secretary

We are looking for an experienced, organised, and proactive Medical Secretary to join a busy and friendly practice team on a Locum basis. This is a key role supporting our GPs, Practice Manager, and healthcare professionals by providing high-quality administrative and secretarial support to ensure the smooth running of the practice.

- Location: Redditch
- Hours: 24 Hours per week (Locum Contract) 
- Salary: Competitive hourly rate dependent on experience and qualifications
- Reports to: Practice Manager

About the Role This is a varied and fast-paced role where no two days are the same. You will be responsible for delivering efficient and confidential secretarial support, managing referrals, patient correspondence, medical reports, and supporting wider administrative functions across the practice.

Key Responsibilities Secretarial & Administration

• Audio and copy typing of letters, reports, referrals, minutes, and memorandums
• Processing patient referrals accurately and in a timely manner
• Managing medical and insurance reports
• Handling Patient Access requests
• Monitoring and distributing Safety Alerts
• Collating and dispatching vaccine counts
• Maintaining and updating Team Clarity systems
• Filing, scanning, and maintaining patient records and Fit Notes
• Using AccuRx to communicate with patients
• Managing incoming and outgoing calls professionally
• Handling post and maintaining office supplies

IT & Systems

• Using medical software systems to manage patient and practice information
• Maintaining accurate patient records
• Reading and actioning emails daily
• Supporting data input and information governance compliance

Communication & Teamwork

• Working collaboratively with GPs, clinicians, and administrative staff
• Supporting patients with sensitive or complex needs
• Participating in meetings and contributing to service improvements
• Covering reception and other team duties when required

Compliance & Confidentiality

• Supporting CQC compliance
• Ensuring GDPR and Data Protection compliance
• Maintaining strict confidentiality in line with NHS and Caldicott principles
• Following practice policies and information governance procedures

What We’re Looking For Essential:
 -Previous secretarial or administrative experience (ideally in a healthcare setting)
 -Excellent typing and word processing skills
 -Strong organisational and time management skills
 -Ability to handle confidential information with discretion
 -Strong communication skills, both written and verbal
- Good IT skills and confidence using clinical systems
- Ability to work under pressure and prioritise workload effectively

Desirable:
-Experience working in General Practice or NHS settings
-Knowledge of medical terminology
-Experience with patient record systems and referral pathways
-Understanding of GDPR, CQC, and NHS policies

What We Offer

• A supportive and friendly working environment
• Opportunities for training and development
• Annual appraisals and ongoing learning opportunities
• A varied and rewarding role within a patient-focused practice

Apply now by calling Rebecca on 01772 208963 or emailing rebecca.hyde@servicecare.org.uk