Neighbourhood Assistant

Neighbourhood Assistant
Slough
Temporary
Full Time
Join a busy Local Authority Housing Team as a Neighbourhood Assistant, providing essential administrative and tenancy management support to help deliver high-quality housing services to residents across Slough.
THE ROLE
As a Neighbourhood Assistant, you will provide comprehensive administrative support to the Neighbourhood Team, ensuring tenancy management services are delivered efficiently while supporting residents and officers across a wide range of housing management activities.
Key responsibilities include:

• Providing administrative support for tenancy management, estate management, anti-social behaviour and tenancy sustainment services.
• Managing diaries, correspondence, telephone enquiries, electronic records, keys, fobs and general office administration.
• Raising purchase orders, processing invoices and supporting financial administration processes.
• Preparing tenancy documentation, arranging property viewings, completing tenancy sign-ups and carrying out identity checks.
• Supporting court preparation for tenancy enforcement, access applications and anti-social behaviour cases.
• Maintaining accurate tenancy records on NEC (or similar housing management systems), including tenancy changes, audits and estate inspections.
• Supporting garage and parking space administration, void processes, mutual exchanges, performance reporting and partnership working across council services.

THE CANDIDATE
The successful candidate will have previous experience in a similar housing administration, neighbourhood services or tenancy support role, ideally within a Local Authority or Housing Association environment.
You will also have:

• Experience providing comprehensive administrative support within a busy team.
• Excellent customer service, communication and organisational skills with the ability to manage competing priorities.
• Strong IT skills, including Microsoft Office and experience using databases or housing management systems such as NEC.
• Experience of financial administration, including purchase orders and invoice processing.
• An understanding of social housing, tenancy management processes and working effectively with internal and external partners.

THE CONTRACT
Working Hours: Full Time - 35 hours per week, Monday to Friday
Length of Contract: 3 Month Contract
Rate: The pay for the role is £20.81 per hour LTD company rate. The PAYE equivalent is £17.74 per hour, inclusive of holiday pay.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!