Neighbourhood Manager

Neighbourhood Service Manager
Solihull
Full Time
Permanent
£65,038
We’re seeking an experienced Neighbourhood Service Manager to lead a large-scale housing management service, overseeing neighbourhood operations across approximately 16,000 properties and driving service excellence, tenancy management, and neighbourhood standards within a fast-paced housing environment.
THE ROLE
The Neighbourhood Service Manager will provide strategic and operational leadership across a large housing management function, ensuring high-quality tenancy and neighbourhood management services are delivered to residents while maintaining compliance, performance standards, and customer satisfaction.
• Lead and manage a high-performing neighbourhood management service covering approximately 16,000 properties.
• Provide direct leadership to Neighbourhood Team Leaders, Neighbourhood Officers, Safer Neighbourhood Officers, and Neighbourhood Assistants.
• Oversee anti-social behaviour (ASB) case management, ensuring timely and effective resolutions.
• Drive service improvements and performance management initiatives across multiple operational teams.
• Ensure neighbourhood inspections and estate management activities are delivered to a high standard.
• Monitor compliance, operational performance, and service delivery targets across the housing management function.
• Work closely with senior leadership to stabilise services, implement best practice, and improve resident outcomes.
THE CANDIDATE
The successful candidate will have substantial experience in a senior housing management role, with a proven track record of leading large operational teams and delivering high-quality neighbourhood services.
• Extensive experience within housing management and neighbourhood services.
• Demonstrable experience managing and developing large operational teams.
• Strong expertise in anti-social behaviour (ASB) casework and neighbourhood management.
• Proven ability to improve service performance and drive operational excellence.
• Experience managing complex housing management services within a fast-paced environment.
• Ability to work collaboratively with senior stakeholders and lead service improvement initiatives.
THE CONTRACT
Working Hours: 37 hours per week, full time
Length of Contract: Permanent
Rate: £65,038 per year, plus benefits
Location Requirements: Candidates must live within commutable distance of Coventry and be able to attend the office up to 2–3 days per week.
Additional Support: The successful candidate will receive ongoing support and training from the Head of Neighbourhood Services to ensure a smooth transition into the role.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!