Neighbourhood Officer

Neighbourhood Officer
Swanley, Kent
Full Time
Temporary

 

A leading Housing Association in Swanley is seeking an experienced Neighbourhood Officer to deliver a high-quality, customer-focused housing management service across a diverse patch, ensuring tenants can sustain their tenancies and live in safe, well-managed communities. THE ROLE
You will be responsible for delivering a proactive tenancy and estate management service, supporting residents to sustain their tenancies while taking appropriate enforcement action where required.

• Managing a patch of approximately 650 properties, delivering full tenancy and estate management services
• Conducting regular home visits to support tenants and resolve tenancy-related issues
• Identifying support needs and making appropriate referrals to partner agencies and support services
• Managing safeguarding concerns, domestic abuse and welfare issues, escalating where necessary
• Investigating and taking enforcement action for tenancy breaches, including preparation and service of NOSPs and NTQs
• Carrying out estate and block inspections, tenancy audits, starter tenancy reviews and succession investigations
• Managing low-level ASB cases, working in line with community safety policies and updating ICT systems accurately

THE CANDIDATE
The ideal candidate will have strong experience within tenancy and estate management, ideally gained within a Housing Association or Local Authority setting, and be confident managing complex and varied caseloads.

• Proven experience in tenancy and estate management within social housing
• Experience working with vulnerable residents and supporting complex needs
• Strong understanding of ASB, safeguarding and tenancy enforcement processes
• Excellent customer service skills with the ability to manage challenging conversations
• Confident using ICT systems, case management tools and adapting to new processes quickly
• A proactive, solution-focused approach with strong team-working abilities

THE CONTRACT
Working Hours: Full Time (37 hours per week, Monday–Friday)
Length of Contract: 3 Month Contract
Rate: The pay for the role is £24.00 per hour LTD company rate. The PAYE equivalent is £20.46 per hour, inclusive of holiday. HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!