Performance & Insight Business Partner

Performance & Insight Business Partner

Location: West Midlands
Contract: Fixed Term Contract Until March 2027 (Potential to Become Permanent)
Hours: 37 Hours per Week
Salary: £56,385 equivelant 
Working Pattern: Hybrid Working (Approx. 2 Days per Week in the Office)

Performance & Insight Business Partner | Housing Association | West Midlands

I am currently recruiting on behalf of a highly respected Housing Association in the West Midlands for an experienced Performance & Insight Business Partner to join their Performance and Insight team on a fixed-term basis until March 2027.

This is an exciting opportunity for a performance, insight or business intelligence professional to play a key role in helping shape organisational decision-making through the delivery of high-quality performance reporting, customer insight and strategic analysis. Working closely with senior leaders, stakeholders and Board members, you will provide evidence-based insights that drive continuous improvement and enhance services for customers across the organisation.

The Role

As Performance & Insight Business Partner, you will act as the trusted lead for performance reporting, research and insight across a range of business areas. You will work closely with operational and strategic stakeholders to understand reporting requirements, deliver meaningful analysis and ensure performance information supports informed decision-making at all levels.

You will also lead customer research and insight projects, manage relationships with external partners and suppliers, and contribute to organisation-wide improvement initiatives.

Key responsibilities include:

• Leading the development and delivery of performance reports, dashboards, scorecards and management information.
• Producing insightful analysis that supports strategic and operational decision-making.
• Monitoring performance against targets, trends and benchmarks, identifying risks, opportunities and areas for improvement.
• Translating complex data and technical information into clear, actionable recommendations for a range of audiences.
• Leading customer research and insight projects using both qualitative and quantitative methodologies.
• Acting as the Performance & Insight representative on organisation-wide projects.
• Building strong relationships with internal stakeholders, external partners and account managers to ensure successful project delivery.
• Supporting the development and maintenance of KPIs, performance frameworks and reporting processes.
• Contributing to regulatory and statutory reporting requirements.
• Supporting data quality initiatives and promoting a culture of evidence-based decision-making.
• Presenting findings and recommendations to senior leaders, Board members and other key stakeholders.

About You:

• Significant experience within performance reporting, business intelligence, data analysis or a similar discipline.
• Experience leading customer research projects using both qualitative and quantitative research methods.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience translating complex information into meaningful business insight and recommendations.
• Proven ability to influence, advise and constructively challenge senior stakeholders.
• Experience developing dashboards, scorecards, management reports and performance frameworks.
• Confidence working with technology and supporting data-related projects and system improvements.
• Experience managing relationships with external suppliers, partners or account managers.
• Strong communication and presentation skills with experience engaging a wide range of audiences.
• Advanced Microsoft Excel skills and experience using reporting and data visualisation tools.
• Experience with Power BI would be highly desirable.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• A relevant qualification, or equivalent experience, in business intelligence, analytics, statistics, performance management or a related field.

Desirable Experience:

• Knowledge of the social housing sector and regulatory environment.
• Understanding of governance, risk management and regulatory reporting requirements.

What's on Offer?

• Salary of £56,385.
• Hybrid working arrangement with approximately 2 days per week in the office.
• Fixed-term contract until March 2027 with potential for the role to become permanent.
• Opportunity to influence strategic decision-making across the organisation.
• Exposure to senior leadership, Board members and high-profile projects.
• A chance to contribute to service improvements that positively impact customers and communities.

If you are an experienced performance, insight or business intelligence professional, please contact Josh on joshua.hull@servicecare.co.uk or 01772 2087967.