Receptionist Administrator

Job Title: Receptionist Administrator
Location: Sevenoaks, Kent (TN13)
Contract Type: Permanent
Start Date: ASAP
Working Pattern – Job Share

Job Purpose
We are seeking a professional, organised, and detail-oriented Receptionist Administrator to join our Facilities team. You will act as the first point of contact for residents, visitors, contractors, and staff, while providing high-quality administrative support to ensure the smooth day-to-day operation of the service.

This role is offered as a job share, with two Receptionist Administrators jointly covering the service. One post covers mornings and the other afternoons.
Applicants must be flexible and willing to provide cover across both shifts when required, particularly during periods of annual leave, sickness, or other absences, to ensure continuous reception coverage.

Morning Shift

• Monday to Friday, 8:45am – 12:15pm
• 17 hours 30 minutes per week
• £12,585.34 per annum

Afternoon Shift

• Monday to Friday, 12:15pm – 4:00pm
• 18 hours 45 minutes per week
• £13,304.50 per annum

Responsibilities

• Deliver a professional and welcoming reception service, ensuring all enquiries are signposted to the appropriate department.
• Manage visitor sign-in procedures, issue passes, and maintain accurate records.
• Handle incoming and outgoing post and deliveries, including ordering stationery and cleaning supplies.
• Provide general administrative support, including data entry, filing, and photocopying.
• Manage and respond to enquiries received via email and the ticketing system in a timely and professional manner.
• Communicate effectively with teams across the organisation using systems such as Microsoft Teams and Outlook.
• Create, organise, and maintain accurate records and documentation in line with data protection legislation and internal policies.
• Support Health & Safety compliance, including inductions, new starter processes, and training records.
• Collect and collate data across the business to support monthly Health & Safety performance reporting for the Executive Team.
• Assist with the management, issuing, and logging of garage keys to residents.
• Provide support during emergency situations, such as fire evacuations.
• Role model West Kent’s values at all times.
• Undertake any other reasonable duties appropriate to the role.

Essential Skills and Experience

• Excellent written and verbal communication and interpersonal skills.
• Strong organisational skills with a high level of attention to detail.
• Ability to manage multiple tasks, prioritise effectively, and work to deadlines.
• Good IT literacy, including Microsoft Word, Outlook, and Excel.
• Previous experience in a reception or front-of-house role.
• Strong customer service ethos.
• Ability to work both independently and as part of a team.
• A friendly, proactive, and “can-do” attitude.

Desirable

• Understanding of Health & Safety at Work.
• Experience or knowledge of housing association or public sector environments.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk