Referral Specialist - GP Surgery

Job Title: Referral Specialist – GP Surgery (Operations Assistant)
Location: Hyde, Manchester
Contract Type: Temporary (with potential to become permanent)
Hours: 40 hours per week, Monday to Friday (Core hours: 8:00am – 4:00pm)
Pay Rate: From £16.88 per hour (Ltd/Umbrella) / £13.42 per hour (PAYE equivalent)

About the Role: We are seeking an enthusiastic and highly organised Referral Specialist / Operations Assistant to support  Business & Operations Manager in ensuring the smooth and efficient running of a GP practice. This is a key administrative role, vital to maintaining performance targets and delivering high-quality patient care.

Key Duties and Responsibilities

• Process routine and urgent referrals accurately and promptly
• Manage referrals via the NHS e-Referral Service (ERS) and community pathways
• Coordinate imaging referrals including X-rays and Ultrasound Scans (USS)
• Complete and submit 2WW (Two-Week Wait) proformas in line with national guidance
• Maintain and monitor referral worklists to ensure timely follow-up
• Monitor and action Advice & Guidance responses with a fast turnaround
• Audit outbound referrals for quality and timeliness
• Prepare and report weekly referral progress data to the Operations Manager / Management Team
• Manage the dedicated referrals inbox, ensuring timely responses
• Allocate referral worklists across the team to support efficient workflow
• Process administrative queries via online consultation systems
• Handle incoming calls from patients and healthcare professionals regarding referral queries
• Manage and action EMIS workflow tasks related to referrals

Essential Criteria

• Strong administrative background with excellent attention to detail
• Experience working with EMIS and NHS referral systems (ERS and 2WW)
• Excellent communication and organisational skills
• Ability to prioritise and manage workload in a fast-paced environment
• Confident in liaising with patients and healthcare professionals

Desirable Criteria

• Previous experience in a GP practice or healthcare setting
• Good understanding of NHS referral processes and local care pathways
• Experience with data auditing and reporting

What We Offer

• Competitive hourly rate
• Supportive and collaborative working environment
• Opportunity for the role to become permanent
• Valuable experience within a busy GP practice setting

How to Apply: Contact rebecca.hyde@servicecare.org.uk or call 01772 208963