Relief Planner Administrative Assistant

Job Title: Repairs and Maintenance Administrative Assistant
Location: Doncaster DN2
Contract Type: Temporary ongoing 
Hours: Full time 37.5 hours 
Pay - £16.67 ltd company pay per hour 

We are currently recruiting for a part-time Repairs and Maintenance Administrative Assistant to support our Repairs and Maintenance team in delivering a high-quality, efficient, and customer-focused service. This is an excellent opportunity for someone who enjoys working in a busy, responsive environment where accuracy, customer care, and professionalism are key.

Key Duties and Responsibilities:

• Provide effective administrative support for the delivery of responsive repairs, gas servicing, planned maintenance, and void property management.
• Process and maintain accurate records of orders, payments, invoices, and customer enquiries using our internal IT and document management systems.
• Act as a first point of contact for customers, providing updates and information on repair progress via phone and email.
• Schedule and support work planning including raising and allocating repair requests, rebooking missed appointments, and coordinating with trade operatives and support teams.
• Prepare reports, track performance data, and assist with compliance documentation.
• Monitor and follow up on outstanding work to ensure targets are met and service delivery remains efficient.
• Support the wider Property Services team with general administrative duties as required.

Skills & Experience:

• Experience working in a busy office environment with strong administrative and IT skills.
• Excellent communication skills with the ability to manage customer queries sensitively and professionally.
• Strong attention to detail, organisation, and ability to prioritise workload under pressure.
• A customer-first approach with the confidence to liaise effectively with colleagues, residents, contractors, and other internal departments.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk