Repairs Administrator

Job Title: Repairs Administrator  
Location: Doncaster DN2 - Office based
Contract Type: Temporary ongoing 
Hours: Full time 37.5  hours per week

We’re currently recruiting for a Repairs and Maintenance Administrative Assistant to support a busy Property Services team delivering responsive repairs, planned maintenance, and compliance activity across housing stock.
This is a fast-paced, customer-facing admin role suited to someone who thrives in a structured environment where accuracy, organisation, and communication are critical.

Key Duties and Responsibilities:

• Provide administrative support across responsive repairs, voids, gas servicing, and planned maintenance
• Raise and manage work orders, ensuring correct allocation, priority, and coding
• Process purchase orders, invoices, and payments accurately
• Act as a first point of contact for residents, handling queries via phone and email
• Schedule repairs, rebook appointments, and coordinate with operatives and contractors
• Maintain accurate records across internal systems (CRM, document management, work order systems)
• Monitor outstanding jobs to ensure KPIs and service standards are met
• Support compliance processes including certification, safety checks, and audit trails
• Assist with reporting, performance tracking, and general admin duties

Skills & Experience:

• Proven experience in a busy administrative role
• Strong IT skills (databases, spreadsheets, CRM systems)
• Experience dealing with customers via phone and email, including handling challenging queries
• High attention to detail with strong organisational skills
• Ability to prioritise workload and meet deadlines in a pressurised environment
• Confident communicator with a customer-first approach

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk