Repairs Assistant

Job title – Repairs Assistant
Location – Our client, TN23
Contract – Temporary for 3 months
Hours – 35 hours per week
Start Date: ASAP

We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment.
This role is heavily customer-focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards.

Duties would include:

• Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs.
• Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication
• Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control
• Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems
• Maintain accurate records of all customer interactions and repair activity
• Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors
• Process contractor invoices, variation orders, and completion data within agreed limits
• Monitor and update asset and repairs data including compliance areas (e.g. asbestos, EPC, property attributes)
• Identify and prioritise cases relating to disrepair and Right to Repair legislation
• Carry out general administrative duties including correspondence, reporting, and customer satisfaction follow-ups

• Minimum 1 year experience in a customer-facing role (ideally within housing, repairs, or maintenance)
• Strong communication skills, both verbal and written
• Good IT skills with experience using databases or housing/repairs systems
• High attention to detail and ability to maintain accurate records
• Ability to manage multiple tasks and prioritise workload effectively
• Confident dealing with a wide range of customers, including challenging situations

• Experience within housing, property maintenance, or construction environments
• NVQ Level 2 in Customer Service (or equivalent)