Repairs Assistant

Jobs at Service Care Solutions: Repairs Assistant (Contract – 2 Weeks)

Are you an experienced Repairs Assistant seeking a short-term contract opportunity? Do you have a background in housing, property maintenance, or customer service? We are recruiting a Repairs Assistant for a 2-week contract based in Ashford, TN23. This role offers a fantastic chance to join a busy housing environment, providing vital support to responsive repairs and planned maintenance services. If you're ready to make a difference and excel in a customer-focused position, we want to hear from you!

Repairs Assistant Responsibilities

The Repairs Assistant will play a key role in supporting the delivery of responsive repairs and maintenance within a vibrant housing setting. Your responsibilities will include:

• Providing administrative and telephone support to the Responsive Repairs and Planned Maintenance Team to ensure efficient service delivery.
• Acting as the first point of contact for tenants, managing repairs and housing enquiries via phone and written communication.
• Diagnosing and raising repair orders, ensuring appropriate priority, contractor allocation, and cost control.
• Handling high volumes of enquiries, resolving issues at first point of contact using housing knowledge and internal systems.
• Maintaining accurate records of customer interactions and repair activity.
• Supporting Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors.
• Processing contractor invoices, variation orders, and completion data within designated limits.
• Monitoring and updating asset and repairs data, including compliance areas like asbestos, EPC, and property attributes.
• Identifying and prioritising cases related to disrepair and Right to Repair legislation.
• Performing general administrative duties such as correspondence, reporting, and follow-up on customer satisfaction.

Repairs Assistant Requirements

To succeed as a Repairs Assistant, you should possess:

• Minimum 1 year experience in a customer-facing role, ideally within housing, repairs, or maintenance sectors.
• Strong communication skills — both verbal and written.
• Good IT skills, with experience in using databases or housing/repairs systems.
• High attention to detail and ability to maintain accurate records.
• Effective workload management, capable of prioritising multiple tasks.
• Confidence in dealing with a wide range of customers, including challenging situations.

Desirable Skills

• Experience within housing, property maintenance, or construction environments.
• NVQ Level 2 in Customer Service (or equivalent).

Repairs Assistant Benefits

Joining us as a Repairs Assistant offers numerous benefits, including:

• £250 Training Allowance.
• Dedicated specialist consultant support.
• Opportunities to work with thousands of clients nationwide.
• Daily payroll runs ensuring timely payments.
• Free candidate registrations.
• Referral and loyalty bonus schemes.
• Sign-up bonus.
• Free compliance checks.

Salary: Pay rate as per the agreed contract terms.
Contract Length: 2 weeks, starting ASAP.

How to Apply

If you are interested in this Repairs Assistant position and meet the requirements, please contact Lewis at Service Care Solutions. Send your CV to Lewis.Hodson@servicecare.org.uk or call 01772 208 966 for further details.

We look forward to your application and potentially welcoming you to the team!