Repairs Call Handler

Job title – Repairs Assistant
Location – Ashford, TN23
Contract – Temporary for 3months
Hours – 35 hours per week
Start Date: ASAP

We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment.
This role is heavily customer-focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards.

Duties would include:

• Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs.
• Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication
• Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control
• Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems
• Maintain accurate records of all customer interactions and repair activity
• Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors
• Process contractor invoices, variation orders, and completion data within agreed limits
• Monitor and update asset and repairs data including compliance areas (e.g. asbestos, EPC, property attributes)
• Identify and prioritise cases relating to disrepair and Right to Repair legislation
• Carry out general administrative duties including correspondence, reporting, and customer satisfaction follow-ups

Requirements

• Minimum 1 year experience in a customer-facing role (ideally within housing, repairs, or maintenance)
• Strong communication skills, both verbal and written
• Good IT skills with experience using databases or housing/repairs systems
• High attention to detail and ability to maintain accurate records
• Ability to manage multiple tasks and prioritise workload effectively
• Confident dealing with a wide range of customers, including challenging situations

Desirable

• Experience within housing, property maintenance, or construction environments
• NVQ Level 2 in Customer Service (or equivalent)

 
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
 
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk