Scheme Manager

Scheme Manager (Retirement Living) – Part Time (Temporary) Location: Aspen Court, Henley-in-Arden, B95 5GP
Salary: £25,893 FTE (pro rata – hourly rate based on full-time salary)
Hours: 15 hours per week (3 days per week, 5 hours per day) with the potential to increase to 20 hours per week. Preferred working days are Monday, Wednesday and Friday, although these are negotiable.
Contract: Temporary (with the potential to become permanent)
Start Date: Immediate
About the Role
We are looking for a caring, organised and proactive Scheme Manager to oversee the day-to-day management of our retirement living scheme at Aspen Court in Henley-in-Arden.
This is not a personal care role. Instead, you'll be responsible for ensuring the building and grounds are safe, well-maintained and compliant, while acting as the main point of contact for residents. You'll build positive relationships, provide practical support and create a welcoming, safe environment where residents can continue to live independently.
If you have experience working within housing, retirement living, supported housing or with older people and enjoy making a genuine difference to people's lives, we'd love to hear from you.
What you'll be doing

• Managing the day-to-day operation of the retirement scheme.
• Being the first point of contact for residents, providing excellent customer service and practical support.
• Building trusted relationships with residents while promoting independent living.
• Carrying out regular health and safety, fire safety and building compliance checks.
• Completing internal and external inspections and reporting repairs and maintenance issues.
• Liaising with contractors and monitoring works carried out on site.
• Maintaining accurate records, including emergency contacts and resident information.
• Responding sensitively to resident concerns and identifying any safeguarding or wellbeing issues.
• Working closely with colleagues and external agencies to ensure residents receive the best possible service.
• Supporting a safe, clean and well-maintained environment throughout the scheme.

About You
We're looking for someone who enjoys working with people and has a strong sense of responsibility.
You'll ideally have:

• Experience working within social housing, retirement housing, supported housing, care, community services or a similar customer-focused environment.
• Experience supporting older or vulnerable people.
• Knowledge of health and safety, building compliance and safeguarding.
• Excellent communication and interpersonal skills.
• The ability to manage competing priorities and work independently.
• Confidence using IT systems to maintain records and complete inspections.
• A calm, empathetic and professional approach when dealing with customers.
• GCSE Maths and English (Grade C/4 or above) or equivalent.

A full UK driving licence and access to a vehicle would be advantageous, although this is not essential. Applicants without a licence must be able to travel to our Birmingham Business Park office (B37 7YN) when required.
A Basic DBS check will be required for the successful candidate.
What we offer

• Part-time hours with flexibility around working days.
• Immediate start available.
• Opportunity for additional hours (up to 20 per week).
• Potential for the role to become permanent.
• A rewarding role where you'll make a real difference to the lives of older residents.
• Ongoing training and support.

If you're passionate about providing excellent customer service, enjoy building positive relationships and want to help create a safe and welcoming community for older people, we'd love to hear from you.
Apply today for an immediate start.