SEND Complaints Officer

SEND Complaints Officer (Contract – 2 weeks)

Are you experienced in handling SEND-related concerns with empathy, accuracy, and a strong understanding of safeguarding and compliance? We’re seeking an SEND Complaints Officer for a short, high-impact 2-week contract to support a busy service team.

As an SEND Complaints Officer, you’ll help ensure complaints are managed in line with relevant procedures, supported by clear communication and timely updates.

Candidate responsibilities

• Manage and respond to SEND complaints using a thorough, case-by-case approach
• Gather evidence, review documentation, and maintain accurate case records
• Coordinate with internal stakeholders to ensure responses are consistent and appropriate
• Draft complaint summaries, correspondence, and update stakeholders as required
• Support learners, families, and professionals with clear and respectful communication
• Follow compliance requirements, including documentation and audit-ready records
• Escalate urgent matters promptly, working with the team to mitigate risk

Benefits

• £250 Training Allowance
• Dedicated specialist consultant to support your placement as an SEND Complaints Officer
• Daily payroll runs for fast, reliable pay
• Free candidate registrations
• Referral and loyalty bonus schemes, plus a sign-up bonus
• Free compliance checks to help you start quickly
• Opportunity to build your profile working as an SEND Complaints Officer across a nationwide client base

Contract details

• Job title: SEND Complaints Officer
• Employment type: Contract
• Duration: 2 weeks

How to apply

Contact our consultant, [Consultant Name], at [Email Address] or call [Phone Number] to apply for the SEND Complaints Officer contract today.