Send Customer Services & Complaints Officer (Jajb4510 - G9)

Job Title: Send Customer Services & Complaints Officer (Jajb4510 - G9)

Are you an experienced Customer Services & Complaints Officer looking for a new challenge? We are seeking a dedicated and professional Send Customer Services & Complaints Officer to join our team on a contract basis. This role offers an excellent opportunity to contribute to a dynamic organisation while developing your skills within customer service and complaints management.

Job Overview

As the Send Customer Services & Complaints Officer, you will be the frontline contact for clients and stakeholders, managing inquiries and resolving complaints efficiently and professionally. You will handle sensitive information, ensuring compliance with regulatory standards, including DBS checks, and maintain high levels of customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and correspondence
• Manage and resolve complaints, escalating issues as necessary
• Maintain accurate records of interactions and transactions
• Collaborate with internal teams to resolve complex issues
• Comply with DBS requirements for safeguarding during the recruitment process
• Follow organisational policies and procedures to ensure quality standards are met
• Support continuous improvement initiatives within the customer service team

Candidate Responsibilities

• Deliver exceptional customer service to clients and stakeholders
• Ensure all complaints are documented accurately and followed up in a timely manner
• Comply with all safeguarding and DBS requirements, including enhanced checks for both children’s and adults’ barred lists
• Maintain professionalism and confidentiality at all times
• Work efficiently in a fast-paced environment while managing multiple priorities
• Contribute to team meetings and share best practices

Benefits

• Competitive pay rate: £XX per hour (or specify if available)
• Contract length: [Specify duration or terms if available]
• Opportunity to work within a dedicated and supportive team
• Gain valuable experience in complaints handling and customer service
• Flexibility in work hours (if applicable)
• Opportunity for extension or permanent placement based on performance

Additional Information

Please confirm which DBS check is required for this role: Enhanced – including barred, covering both children’s and adults. For more information, visit GOV.UK (www.gov.uk). A Recruitment Request number is required – 18527. The previous post holder left LA.

How to Apply

Interested candidates should contact [Consultant Name] at [Email Address] or call [Phone Number] to submit their application. Please include your CV and a brief cover letter outlining your relevant experience.

Join us as a Send Customer Services & Complaints Officer and make a difference in service delivery today!