SEND Travel Broker

SEND Broker

Local Authority (North London) – Interim Contract
Contract: Initial 3 months
Hours: 36 hours per week
Rate: £22.22 per hour (Umbrella) / £17.77 per hour (PAYE, exclusive)
Location: Hybrid (office, home visits & community-based work)

The Role

A North London Local Authority is seeking an experienced SEND Broker to join their Procurement and Commissioning Hub on an interim basis.

This is a key role supporting children and young people with Special Educational Needs and Disabilities (SEND) by coordinating and managing travel assistance arrangements. You will ensure transport solutions are safe, appropriate, and tailored to individual needs, while working closely with families, schools, and transport providers.

You’ll play a vital part in ensuring young people can access education safely and reliably, while maintaining compliance with statutory guidance and delivering a high-quality, customer-focused service.

Key Responsibilities

• Assess travel assistance needs for children and young people with SEND
• Process applications in line with Home to School/College Transport Policy
• Conduct home visits and complete detailed needs and risk assessments
• Manage and monitor a personal caseload to meet service targets
• Liaise with parents/carers, schools, social workers and transport providers
• Support SEND travel panel processes, including agenda preparation and minute-taking
• Resolve issues, complaints and incidents through investigation and mediation
• Maintain accurate records and contribute to audits and reporting
• Identify opportunities for cost savings and support budget monitoring
• Promote independence, including identifying candidates for travel training programmes

About You

You will have:

• Experience working in education, health or social care, ideally with SEND
• Strong understanding of SEND and home to school transport processes
• Experience conducting home visits and assessments
• Excellent communication skills (written and verbal)
• Ability to manage a busy caseload and prioritise effectively
• Confidence working collaboratively with families and multi-agency partners
• Strong report writing and administrative skills
• A proactive, flexible and solution-focused approach

Desirable:

• Knowledge of systems such as CareFirst or Synergy
• Experience working within a multi-disciplinary environment

Key Skills & Attributes

• Strong stakeholder management and partnership working
• Ability to handle sensitive and complex situations professionally
• Problem-solving mindset with a focus on service improvement
• Organised, adaptable and results-driven
• Commercial awareness and ability to support value for money