Senior Planned Operations Manager

Senior Planned Operations Manager – Hampshire | Housing Client
£72,000 per annum
37 hours per week
Permanent

We are currently recruiting for a Senior Planned Operations Manager to join a leading Housing Association client based in Hampshire. This is a senior leadership role responsible for the delivery of all planned and cyclical works programmes across a large housing portfolio.
Managing a significant annual budget of circa £23M, you will lead multi-disciplinary teams delivering key investment works including kitchens, bathrooms, roofing, windows and wider refurbishment programmes. This role plays a critical part in ensuring compliance, performance, and value for money across all planned works.

Responsibilities

• Lead and manage Planned Delivery Teams, driving a high-performance and collaborative culture
• Oversee the delivery of all planned and cyclical maintenance programmes across the housing stock
• Take full accountability for a £23M budget, including forecasting, monitoring, and financial reporting
• Ensure effective resource planning, procurement, and programme delivery across internal teams and contractors
• Monitor performance against KPIs, ensuring quality, cost efficiency, and programme targets are achieved
• Drive continuous improvement and identify opportunities for cost savings and operational efficiencies
• Ensure full compliance with statutory and regulatory requirements including Fire Safety, Asbestos, Legionella, Electrical and Building Safety regulations
• Act as an escalation point for complex complaints, ensuring high levels of customer satisfaction
• Implement robust reporting frameworks to drive accountability and performance across teams

Requirements

• Proven experience managing large-scale planned works programmes within a housing organisation
• Strong commercial awareness with experience managing significant budgets
• Demonstrable leadership experience managing operational teams and contractors
• In-depth knowledge of housing compliance and statutory regulations
• Relevant construction qualification or equivalent experience
• Health & Safety qualification (IOSH / NEBOSH or equivalent)
• Strong communication and stakeholder management skills
• Ideally working towards or holding a CIH Level 4 qualification (or equivalent)

If you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for.
Contact: James Glover at Service Care Solutions on 01772 208967
or via email at james.glover@servicecare.org.uk