Senior Service Co-Ordinator

Senior Service Coordinator
Salary: £31,208.29 – £36,990.39 per annum
Hours: 37.5 hours per week
Location: York 
Employer: Service Care Solutions (on behalf of one of our key clients)
Reports to: Service Manager

About the Role
Service Care Solutions are recruiting for a Senior Service Coordinator based in York. This is a fantastic opportunity to provide leadership and high-level administrative support, ensuring effective day-to-day service delivery within a busy healthcare environment.

You will manage and support a team of Service Delivery Care Coordinators, oversee administrative functions, and play a key role in improving processes. This role requires strong organisational skills, excellent attention to detail, and the ability to lead confidently in a fast-paced setting.

Key Responsibilities

• Line manage Service Delivery Care Coordinators (1-1s, appraisals, performance).
  
  
• Ensure timely completion of tasks and referrals on SystmOne.
  
  
• Oversee daily administrative functions, resolving issues efficiently.
  
  
• Provide induction, training, and ongoing support for staff.
  
  
• Manage workloads and delegate effectively to meet deadlines.
  
  
• Produce accurate reporting and data administration.
  
  
• Handle complex patient enquiries and liaise with clinical teams.
  
  
• Ensure compliance with policies, confidentiality, and quality standards.
  
  

About You
We’re looking for a proactive and approachable leader with:

• Minimum 1 year’s experience in a similar role.
  
  
• Experience within the NHS or Primary Care.
  
  
• GCSEs in English and Maths (grade C or above).
  
  
• Strong IT skills (Microsoft Office and SystmOne).
  
  
• Excellent organisational, communication, and leadership skills.
  
  

Desirable: A Level 3 qualification in Management (or willingness to complete).

What’s on Offer

• Competitive salary (£31,208.29 – £36,990.39).
  
  
• 37.5 hours per week.
  
  
• Training, development, and career progression opportunities.
  
  
• Supportive team environment.
  
  

How to Apply
If you are an experienced coordinator or administrator ready to step into a leadership role, we want to hear from you.

Apply now by sending your CV to andrew.wiles@servicecare.org.uk