Service Charge and Rent Officer

Service Charge and Rent Officer - Norfolk | Permanent Position

Are you passionate about delivering exceptional housing services? Do you have experience in service charges, rents, or housing finance? We are seeking a dedicated Service Charge and Rent Officer to join a busy and supportive housing team in Norfolk. If you're looking for a role that combines purpose, stability, and career growth, this is your opportunity to make a difference.

About the Role: Service Charge and Rent Officer

The Service Charge and Rent Officer will play a crucial part in providing accurate and transparent service charge and rent services across a portfolio of over 7,000 homes. You will ensure compliance with housing legislation, support rent-setting processes, and assist residents with their queries. This full-time, permanent role offers a salary of £39,330, with flexible hybrid working arrangements to promote work-life balance.

Candidate Responsibilities of the Service Charge and Rent Officer

As our ideal candidate for the Service Charge and Rent Officer position, your responsibilities will include:

• Administering service charge billing, calculations, and reconciliations accurately and timely
• Supporting rent setting procedures and applying charges appropriately
• Managing relationships with managing agents, scrutinising costs to ensure value for money
• Ensuring all processes comply with current housing legislation and regulatory standards
• Responding professionally to resident queries and resolving disputes efficiently
• Contributing to continuous improvement initiatives within systems and processes
• Maintaining detailed records and documentation related to service charges and rent management

Benefits of the Service Charge and Rent Officer Role

Joining as a Service Charge and Rent Officer comes with several benefits, including:

• Salary of £39,330 per annum
• Permanent employment for long-term stability
• Hybrid working arrangements for flexibility
• A supportive team environment focused on professional development
• Access to £250 training allowance
• Dedicated specialist consultant to support your application
• Working with thousands of clients nationwide
• Daily payroll runs for convenience
• Free candidate registration and ongoing support
• Referral and loyalty bonus schemes
• Sign-up bonus opportunities
• Free compliance checks to assist your onboarding and ongoing compliance needs