Service Charge and Rent Officer

Service Charge and Rent Officer - Norfolk | Permanent Position

Are you passionate about delivering exceptional housing services? Do you have experience in service charges, rents, or housing finance? We are seeking a dedicated Service Charge and Rent Officer to join a busy and supportive housing team in Norfolk. If you're looking for a role that combines purpose, stability, and career growth, this is your opportunity to make a difference.

About the Role: Service Charge and Rent Officer

The Service Charge and Rent Officer will play a crucial part in providing accurate and transparent service charge and rent services across a portfolio of over 7,000 homes. You will ensure compliance with housing legislation, support rent-setting processes, and assist residents with their queries. This full-time, permanent role offers a salary of £39,330, with flexible hybrid working arrangements to promote work-life balance.

Candidate Responsibilities of the Service Charge and Rent Officer

As our ideal candidate for the Service Charge and Rent Officer position, your responsibilities will include:

• Administering service charge billing, calculations, and reconciliations accurately and timely
• Supporting rent setting procedures and applying charges appropriately
• Managing relationships with managing agents, scrutinising costs to ensure value for money
• Ensuring all processes comply with current housing legislation and regulatory standards
• Responding professionally to resident queries and resolving disputes efficiently
• Contributing to continuous improvement initiatives within systems and processes
• Maintaining detailed records and documentation related to service charges and rent management

Benefits of the Service Charge and Rent Officer Role

Joining as a Service Charge and Rent Officer comes with several benefits, including:

• Salary of £39,330 per annum
• Permanent employment for long-term stability
• Hybrid working arrangements for flexibility
• A supportive team environment focused on professional development
• Access to £250 training allowance
• Dedicated specialist consultant to support your application
• Working with thousands of clients nationwide
• Daily payroll runs for convenience
• Free candidate registration and ongoing support
• Referral and loyalty bonus schemes
• Sign-up bonus opportunities
• Free compliance checks to assist your onboarding and ongoing compliance needs

How to Apply

To find out more or to submit your application for the Service Charge and Rent Officer position, please contact:

George Westhead
Email: george.westhead@servicecare.org.uk
Phone: 01772 208966

We look forward to welcoming a motivated Service Charge and Rent Officer to our team. Apply today to begin your rewarding journey in housing!