Service Charge & Rent Manager

Service Charge & Rent Manager – Norfolk

Are you an experienced housing professional with a strong background in service charge and rent management? We have an exciting opportunity for a Service Charge & Rent Manager to join a reputable housing organisation in Norfolk. This is a permanent position offering a competitive salary of £49,680, with the flexibility of hybrid working arrangements. If you're passionate about delivering exceptional housing services and leading a dedicated team, this role could be perfect for you.

About the Role:

As a Service Charge & Rent Manager, you will take a key operational leadership position within the organisation. Your primary focus will be to oversee the entire lifecycle of service charge and rent processes, ensuring they are carried out accurately, transparently, and in full compliance with relevant legislation. You will be instrumental in managing budgets, overseeing billing, and fostering positive resident relations, all while providing strategic oversight to your team.

Key Responsibilities:

• Managing service charge budgeting, forecasting, and reconciliation
• Overseeing billing, rent setting, and charge application
• Ensuring compliance with housing legislation and regulatory standards
• Leading on resident engagement and dispute resolution
• Managing and developing a customer-focused team
• Driving process improvements and system enhancements

Candidate Responsibilities:

• Apply strong knowledge of leasehold, Section 20, and other relevant housing legislation
• Lead and motivate a team to deliver high-performance outcomes
• Manage financial processes related to service charges and rent
• Engage with residents to address concerns and resolve disputes
• Identify opportunities for improving operational efficiency and compliance

Benefits:

• Salary of £49,680 plus a £250 training allowance
• Permanent contract within a stable organisation
• Hybrid working model for better work-life balance
• Opportunity to lead and shape crucial housing services
• Dedicated specialist consultant support throughout the application process
• Daily payroll runs, free candidate registration, and exclusive referral and loyalty bonus schemes
• Free compliance checks to ensure your application is supported by up-to-date documentation

How to Apply:

For more details or to submit your application, please contact:

George Westhead
Email: george.westhead@servicecare.org.uk
Phone: 01772 208966

Don't miss this fantastic opportunity to make a significant impact as our Service Charge & Rent Manager. Apply now and join a forward-thinking organisation committed to delivering excellent housing solutions.