Service Charge & Rent Manager

Service Charges & Rent Manager – Norfolk
Salary: £49,680
Contract: Permanent
Working Pattern: Full-time (37 hours)
Location: Norfolk (Hybrid working available)
A fantastic opportunity is available for an experienced Service Charges & Rent Manager to join a well-established housing organisation in Norfolk.
The Role
This is a key operational leadership role responsible for the delivery of service charge and rent functions across a large housing portfolio. You will oversee the full lifecycle of service charges and rent processes, ensuring accuracy, transparency, and compliance.
Key responsibilities include:

• Managing service charge budgeting, forecasting, and reconciliation
• Overseeing billing, rent setting, and charge application
• Ensuring compliance with housing legislation and regulatory standards
• Leading on resident engagement and dispute resolution
• Managing and developing a customer-focused team
• Driving process improvements and system enhancements

About You
You will bring:

• Strong experience in service charge and rent management within housing
• Knowledge of leasehold, Section 20 processes, and housing legislation
• Proven experience leading teams and delivering high performance
• Strong financial, analytical, and stakeholder engagement skills

What’s on Offer

• Salary of £49,680
• Permanent opportunity within a stable organisation
• Hybrid working model
• Opportunity to lead a critical function and influence service delivery

Apply / Contact
For more information or to apply, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞 01772 208966