Service Charge & Rents Officer

Service Charge & Rents Officer – Norfolk
Salary: £41000
Contract: Permanent
Working Pattern: Full-time (37 hours)
Location: Norfolk (Hybrid working available)
We are recruiting for a Service Charge & Rents Officer to join a busy and supportive housing team in Norfolk.
The Role
This position plays a vital role in delivering accurate and transparent service charge and rent services to residents, working across a portfolio of over 7,000 homes.
Key duties include:

• Administering service charge billing, calculation, and reconciliation
• Supporting rent setting and charge application processes
• Managing relationships with managing agents and scrutinising costs
• Ensuring compliance with housing legislation and regulatory requirements
• Responding to resident queries and resolving disputes
• Supporting continuous improvement across systems and processes

About You
We’re looking for someone with:

• Experience in service charges, rents, or housing finance
• Understanding of leasehold management and housing regulations
• Strong numerical and analytical skills
• Excellent communication and customer service abilities

What’s on Offer

• Salary of £39,330
• Permanent role with long-term stability
• Hybrid working arrangements
• A great opportunity to develop within a specialist housing function

Apply / Contact
For more information or to apply, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞 01772 208966