Service Support Manager

Service Support Manager Permanent | Lancashire | £34,000 per annum

Service Care Solutions are currently recruiting on behalf of one of our private clients in the Lancashire area for an experienced Service Support Manager. This is a permanent, full-time position offering a competitive salary and the opportunity to lead high?quality supported living services.

Key Responsibilities • Carry out audits and spot checks to ensure consistently high service standards, using our AI?integrated auditing system.
• Oversee and develop staff rotas via BrightHR.
• Ensure compliance through regular staff training, supervision, and performance appraisals.
• Create and review support plans and risk assessments using Log My Care.
• Support the planning and transition of new individuals entering the service.
• Participate in on?call duties as required.
• Provide direct support during allocated shifts to maintain service continuity.
• Investigate and review accidents and incidents, implementing improvements where needed.
• Provide shift cover in cases of staff sickness or absence.
• Offer ad?hoc support to team members and services when required.
• Lead, coach, and mentor Senior Support Workers, Deputy Team Leaders, and Team Leaders.
• Promote and uphold the values of Believe Care and Support in all aspects of your work.

Working Hours • 37.5 hours per week
• Flexibility to meet service needs
• Minimum of one shift per month supporting complex individuals
• Weekend availability required
• Opportunities to work from home on agreed days, depending on service requirements
• Flexible working hours available

Service Overview You will provide leadership and support across services for six individuals in Lancashire, ensuring safe, effective, and person?centred care.

Benefits via Service Care Solutions • Weekly pay options
• Dedicated consultant support
• Access to exclusive roles
• Additional benefits available upon request

Interested? To apply, please send your CV to:
andrew.wiles@servicecare.org.uk