Telecare Team Leader

Telecare Team Leader (Night Shifts) – 2-Week Contract

Are you an experienced leader passionate about delivering outstanding customer service and supporting vulnerable adults? We are seeking a dedicated Telecare Team Leader to join a dynamic team for a 2-week contract, providing vital support to vulnerable individuals during night shifts. If you thrive in fast-paced environments, excel in supervising teams, and want to make a real difference, this is an excellent opportunity for you.

About the Role – Telecare Team Leader

The Telecare Team Leader will oversee a team delivering responsive telecare services overnight. You will play a vital role in maintaining high standards of care and service delivery, supervising staff, monitoring performance, and ensuring clients receive compassionate and professional support at all times. This role involves working a 37-hour week on a rota basis, including weekends and bank holidays, with shifts starting at 23:00. Mileage expenses are reimbursed, and full, current UK driving license and business-use insurance are required.

Candidate Responsibilities – Telecare Team Leader

As a Telecare Team Leader, your key responsibilities will include:

• Leading and supervising a team delivering night-time telecare services
• Monitoring team performance and implementing improvements
• Ensuring high standards of customer care and operational efficiency
• Supporting and motivating team members to achieve service objectives
• Managing day-to-day operations effectively during night shifts
• Collaborating with statutory services and partner agencies to support vulnerable adults
• Analyzing performance data to identify service improvements
• Maintaining a calm, organised, and decisive approach in a demanding environment

Candidate Skills & Requirements – Telecare Team Leader

We are interested in candidates who demonstrate:

• Leadership, supervision, or management experience within care, customer service, contact centres, or emergency response environments
• Knowledge of caring for vulnerable adults and older people
• Experience working with statutory services and partner agencies
• Strong IT, telephone, and communication skills
• Analytical ability to interpret performance data
• Calm, professional, and proactive attitude
• Full UK driving license and access to a vehicle with business-use insurance
• Ability to work night shifts, including weekends and bank holidays

Why Join Us – Telecare Team Leader

Joining as a Telecare Team Leader offers an opportunity to:

• Lead a committed team making a tangible impact in people's lives
• Support vulnerable adults to maintain independence and safety
• Work within a supportive environment that values your skills
• Access exclusive benefits, including:
  • £250 Training Allowance
  • Dedicated Specialist Consultant
  • Daily Payroll Runs
  • Free Candidate Registrations
  • Referral and Loyalty Bonus Schemes
  • Sign-Up Bonus
  • Free Compliance Checks
• Work with thousands of clients nationwide
• Enhance your career with a meaningful role in social care and community support

How to Apply

Interested candidates should send their CV to john.deane@servicecare.org.uk or call us at 01234 567890 for more information. Don't miss this chance to make a difference as a Telecare Team Leader on an exciting 2-week contract!