Telecare Team Leader (Permanent Night Duty) - Grade G

Telecare Team Leader (Permanent Night Duty) - Grade G

Are you an experienced leader with a passion for supporting vulnerable adults and older people? We are seeking a dedicated Telecare Team Leader (Permanent Night Duty) - Grade G to join our dynamic team. This is a full-time contract role offering a competitive salary and key responsibilities that make a real difference in people's lives.

About the Role: Telecare Team Leader (Permanent Night Duty) – Grade G

As a Telecare Team Leader (Permanent Night Duty) - Grade G, you will oversee and support a team working night shifts on a rota basis, including weekends and bank holidays. Your leadership will ensure excellent service delivery in a busy environment, coordinating with partner and statutory agencies to support vulnerable adults effectively.

Candidate Responsibilities for the Telecare Team Leader (Permanent Night Duty) – Grade G:

• Leading and supporting a team within a telecare environment, providing supervision and guidance
• Managing night shift duties, ensuring 24/7 service delivery excellence
• Utilizing performance data and benchmarking to improve operational efficiency
• Maintaining strong communication with partner agencies and internal teams
• Demonstrating excellent customer service skills to meet client needs
• Managing various computer and telephone systems to handle calls and data
• Supporting team members with training and development opportunities
• Ensuring compliance with policies, procedures, and service standards

Candidate Requirements for the Telecare Team Leader (Permanent Night Duty) – Grade G:

• Proven experience in leading and supporting a team, ideally within a telecare environment
• Strong understanding of services for vulnerable adults and older people
• Management and supervisory experience within a customer care environment
• A full and current driving licence and access to a vehicle for work with business use insurance (mileage paid)
• Vibrant personality that thrives in a busy environment
• Experience using performance data and benchmarking tools
• Excellent computer and telephone skills
• Commitment to delivering high-quality customer care

Benefits of the Telecare Team Leader (Permanent Night Duty) – Grade G role:

• Competitive salary (details to be discussed with shortlisted candidates)
• Working hours of 37 hours per week on a permanent night shift rota
• Mileage reimbursement for work-related travel
• Ongoing training and development opportunities
• Supportive team environment
• The opportunity to make a real difference in the community
• Working with a reputable organization committed to quality care

How to Apply

If you meet the requirements and are ready to take on this exciting role as a Telecare Team Leader (Permanent Night Duty) - Grade G, please contact our recruitment consultant:

Consultant Name: Jane Smith
Email: jane.smith@example.com
Phone: 01234 567890

Join us and become a vital part of delivering exceptional telecare services. We look forward to hearing from you!