Tenancy Sustainment Officer

Tenancy Sustainment Officer
Leyland
Full Time
Fixed Term – 6 Months
£32,743
A respected Housing Association in Leyland is looking to recruit an experienced Tenancy Sustainment Officer to support vulnerable tenants and help sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies.

• Completing pre-tenancy affordability and sustainability assessments
• Managing a caseload of tenants requiring tenancy sustainment support
• Developing, monitoring, and reviewing tailored support plans
• Supporting vulnerable tenants with complex needs through one-to-one, telephone, and crisis support
• Working closely with internal departments and external agencies including DWP, social services, and voluntary organisations
• Identifying safeguarding concerns and escalating issues appropriately
• Assisting tenants with welfare benefit claims, budgeting, and income maximisation
• Promoting arrears prevention and supporting tenancy sustainment initiatives
• Maintaining accurate case records and monitoring support outcomes
• Encouraging customer engagement and reducing tenancy failures and abandonments

• Experience working within social housing, supported housing, or tenancy support services
• Knowledge of welfare benefits, income maximisation, and financial inclusion support
• Understanding of safeguarding procedures and risk assessment processes
• Experience working in partnership with statutory and voluntary sector agencies
• Strong communication, organisation, and case management skills
• The ability to work independently and manage a varied caseload effectively
• A full UK driving licence and access to a vehicle for business use