Tenancy Sustainment Officer

Tenancy Sustainment Officer
Sevenoaks
Permanent
Full Time
£34,714.00
An exciting opportunity for an experienced Tenancy Sustainment Officer to support vulnerable residents to maintain their tenancies and live independently within a respected Housing Association in West Kent.
THE ROLE
As a Tenancy Sustainment Officer, you will provide holistic, person-centred support to residents with complex needs, helping them to sustain their tenancies and improve their overall wellbeing.

• Manage a caseload of vulnerable residents, carrying out assessments, home visits and ongoing support
• Deliver tenancy-related support focused on independence, stability and positive outcomes
• Provide crisis intervention and immediate support where required
• Support residents to access welfare benefits, discretionary funding and appeal decisions
• Work collaboratively with internal teams and external statutory and voluntary agencies
• Develop and maintain support plans using strengths-based and outcomes-focused approaches
• Maintain accurate case notes, meet KPIs and contribute to reports, case studies and service improvements

THE CANDIDATE
The successful candidate will have previous experience in a similar tenancy sustainment, housing support or support worker role within housing, local authority or the voluntary sector.

• Experience supporting vulnerable people with complex needs such as mental health, substance misuse or domestic abuse
• Strong knowledge of welfare benefits, housing legislation and tenancy sustainment best practice
• Proven ability to deliver person-centred, outcome-focused support
• Excellent communication, engagement and multi-agency working skills
• Confident lone worker with knowledge of safeguarding and risk management

THE CONTRACT
WORKING HOURS
37 hours per week
9:00–17:00 Monday–Friday
LENGTH OF CONTRACT
Permanent
SALARY
£34,714.00 per year, plus benefits
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!