Trades Scheduler

Job Title: Trades Scheduler
Location: Havant PO9
Work Pattern: 35 hours per week
Contract: Temp Ongoing

Our client is looking for an Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards.

As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience.

Key responsibilities:
 

• Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
• Liaise with customers and operatives to arrange and reschedule appointments where necessary.
• Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
• Prioritise emergency and urgent works in line with service requirements.
• Allocate work to the most appropriate trade operative to maximise first-time fix rates.
• Ensure operatives have the necessary materials and information to complete works efficiently.
• Plan appointments to minimise travel time and maximise productivity.
• Work closely with supervisors, managers and operational teams to achieve performance targets.
• Monitor job completion quality and punctuality, escalating performance concerns where required.
• Maintain accurate records and update the contract management system in a timely manner.
• Process subcontractor completion reports and manage future appointment scheduling.

• Previous experience in a scheduling, planning, workforce coordination or repairs administration role.
• Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent customer service and communication skills.
• Good attention to detail and accurate data entry skills.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a fast-paced environment and meeting performance targets.