Hours: 35 Hours Per Week
Type: Permanent
Location: Buckinghamshire, Gerrards Cross, SL9
(100% office-based - Candidate MUST be able to drive and live under 45 mins away)
Salary: 32,000 – 37,000
We’re seeking a Technical Support Analyst to join our clients experienced technical team. You will be providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support role requiring a proactive and technically confident individual.
Key Duties and Responsibilities:
- Handle incoming support calls and tickets, responding within agreed SLAs
- Troubleshoot application and technical issues using SQL, Windows OS, and database tools
- Escalate unresolved problems to the development team and follow through to resolution
- Use Jira to manage and close support issues
- Install and configure applications for new clients
- Deliver remote training sessions and provide onboarding support
- Test bug fixes before release to customers
- Contribute to continuous improvement in support processes
- IT qualification or degree (required – not negotiable)
- Minimum 2 years' experience in 2nd line technical support
- Strong communication and phone-based support skills
- Confident working with SQL, Windows, and databases
- Familiarity with Jira or other ticketing tools
- Experience using remote access tools for support
- Self-motivated, fast learner who works well independently
- Stable work history – we’re looking for longevity and commitment
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
