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Accommodation Support Officer

Job Description

Accommodation Support Officer
Monday - Friday 9am - 5pm
3month contract

Role Purpose:
The Accommodation Support Officer will provide housing-related support to vulnerable individuals in Flintshire to help them remain in their accommodations and prevent homelessness. This role involves working across various tenures to offer practical assistance and ensure the stability and well-being of clients.

Accommodation Support Officer Key Responsibilities:

  • Visit and support clients identified by the Housing Options Team as vulnerable and in need of low-level support to sustain their accommodation.
  • Assist clients with the completion of Housing Benefits forms and other necessary documentation to maximize income and ensure accommodation payments are made.
  • Implement robust procedures to identify changes in clients' circumstances to prevent homelessness threats.
  • Identify additional support needs and assist the Housing Options Officer in completing referrals to other internal or external support agencies.
  • Collate accurate statistical information for internal and external Performance Indicators.
  • Advocate on behalf of clients with private landlords, housing officers, and other parties regarding tenancy conditions, rent arrears, and other housing-related matters.
  • Manage a high level of support need cases efficiently, professionally, and confidently.

Qualifications and Experience:

  • Previous experience in a housing support role.
  • Valid driver's license, own vehicle, and business insurance.
  • Enhanced DBS certification.
  • Strong organizational and communication skills.
  • Ability to work independently and engage in lone working situations.

The Package
This is a temporary, Accommodation Support Officer role,35 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

Referral Bonus
If this Temporary Accommodation Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Accommodation Support Officer role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Accommodation Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.