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Job Description

I am currently recruiting for an administrator to work in Enfield.

This role is initially for 2 months and will be working in the education and welfare team.

Key accountabilities:

  1. Contribute to the delivery of an administrative/ secretarial / PA / financial / performance / management information function to ensure effective operation of the service.

  1. Maintain a wide knowledge of policies, procedures and statutory legislation and to regularly update that knowledge in order to give correct information and advice.

  1. Deal effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing the enquiry where appropriate.

  1. Receive complaints, as appropriate to the service, with tact and sensitivity over the telephone and in person log and refer to other officers where appropriate.

  1. Organise meetings including the preparation of agendas, taking and circulating of minutes and prompting attendees for action item. Arrange service and external events to include selecting appropriate venues and facilities, liaising with facilitators and/or speakers on availability and requirements.
    1. Maintain up to date knowledge to ensure effective operation of IT packages and systems used within the service and to be responsible for the data input/live loading, collation and retrieval of Council wide IT based information as required.

    1. Collect, co-ordinate, analyse and interpret performance / management information to meet all local, national and statutory information requirements and data returns for the service / department / Council.

    1. Assist with the quality checking and validation of statistical and performance / management information, and to produce a range of reports in a variety of formats for service, Council wide, National and/or statutory data returns.

    1. Follow the procedure for application and approval of licences and/or issue of contracts as appropriate to the service's requirements

    1. Undertake a range of financial duties to include use of the Council's electronic procurement system (SRM)/SAP as appropriate to the service.

    1. Organise and prioritise own workload as appropriate in consultation with your manager.

    1. Assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.

    1. Participate in team meetings and be involved in planning, coordination and implementation of the Service Centre planning processes.

    1. Carry out all accountabilities in compliance with the Council's Policies and Procedures.

    The range of outcomes we expect you to do are set out above, however this is not intended as a complete description of your job. We reserve the right to ask you to undertake any tasks that are consistent with the grade to ensure effective service delivery. This may include working in any other service areas, including the Customer Access Service, and /or vary hours of work, as may be reasonably required of you.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208964 or email