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Administrator / Scheduler

Job Description

Job Title - Administrator/Scheduler

Location - Newcastle NE7

Contract - Temp - Nov 2025

Hours - 37

Role summary -

Our client, a reputable housing association in Newcastle, is dedicated to providing high-quality, affordable housing and exceptional service to its residents. They are seeking a diligent and organized Admin/Scheduler to join their Repairs and Maintenance Team. This role offers a fantastic opportunity to contribute positively to the community and work within a supportive and dynamic environment.

Key Responsibilities:

  • Scheduling Repairs: Coordinate and schedule repair and maintenance work for housing properties, ensuring timely and efficient service.
  • Administrative Support: Offer comprehensive administrative support to the Repairs and Maintenance Team, including managing correspondence, filing, and data entry.
  • Customer Service: Serve as the first point of contact for tenants reporting maintenance issues, delivering excellent customer service and clear communication.
  • Liaison: Collaborate closely with contractors and in-house repair staff to ensure jobs are completed on time and to a high standard.
  • Record Keeping: Maintain accurate records of all repair requests, work orders, and completed jobs in the system.
  • Reporting: Generate regular reports on maintenance activities and assist in preparing performance data for management.


  • Experience: Previous experience in a scheduling or administrative role, ideally within a housing or property maintenance environment.
  • Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication and customer service skills.
  • IT Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management systems.
  • Team Player: Ability to work collaboratively within a team as well as independently.
  • Problem Solving: Strong problem-solving skills and the ability to handle challenging situations calmly and efficiently.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to