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AST Housing Officer PO2 - 12 Month Contract

Job Description

AST Housing Officer PO2
Temporary - 12 Month Contract
Lambeth, London
Full Time, 37 Hours Per Week
Immediate Start

We are seeking a dedicated AST Housing Officer to deliver a comprehensive housing service to tenants and leaseholders for a Local Authority based in Lambeth. This role involves working closely with other teams, councillors, and Tenants & Residents Associations to ensure sustainable tenancies and communities.

Key Responsibilities:

  • Provide proactive, customer-focused housing management service across a designated area.
  • Maintain a visible presence on estates for at least 21 hours per week.
  • Monitor and report non-compliance of partner agencies.
  • Lead investigations and respond to member enquiries from ward councillors.
  • Support Public Health and Homes for engagement activities.
  • Assist residents with tenancy and estate management services.
  • Update management systems with relevant data.
  • Respond to complaints and service delivery issues.
  • Investigate and manage abandoned properties and tenancy fraud.
  • Conduct tenancy checks, welcome visits, and tenancy reviews.
  • Organise and attend community meetings and events.

Qualifications and Experience:

  • Educated to NQF level 3 or equivalent demonstrable experience.
  • Knowledge of housing, estate management, health and safety, and relevant legislation.
  • Experience in effective partnerships with multi-agencies and local residents.
  • Experience managing casework and resolving queries.
  • Supervisory experience and managing complex casework.

Key Behaviours:

  • Focus on People: Treating people fairly and improving lives.
  • Take Ownership: Proactively driving excellence and engaging with objectives.
  • Work Collaboratively: Building relationships and working together.
  • Communicate Effectively: Using clear and open language, listening actively.
  • Focus on Results: Achieving impactful outcomes and making positive changes.

Special Requirements:

  • Ability to work evenings and weekends as required.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to