Back to Job Search

Business Support Assistant

Job Description

Job Title: Business Support Assistant
Location: Ashford Kent
Hours: 37 hours per week
Salary: £12.30 PAYE
Duration: 6 months ongoing

Are you an organised, customer-focused individual looking for a new challenge? Ashford Borough Council is seeking a dedicated Business Support Assistant to join our Port Health team. This is an excellent opportunity to support our vital administrative functions and provide top-notch customer service.

Key Responsibilities:

  • Assisting customers with setting up accounts and processing payments on the PHILIS system.
  • Providing administrative support to ensure the smooth running of the Port Health team.
  • Managing customer inquiries via phone and email, resolving them promptly and efficiently.
  • Using IT systems to maintain records, monitor accounts, and ensure data accuracy.
  • Charging for low-risk imports and chasing commercial documents from custom agents.

What We're Looking For:

  • Minimum of 5 GCSEs (including Maths and English) or equivalent.
  • Proven experience in customer service and working within a team environment.
  • Basic IT skills, particularly with Microsoft Office products.
  • Excellent communication skills and the ability to handle complex queries under pressure.
  • A proactive team player with a bright and cheerful disposition.

Why Join Us?

  • Competitive salary and benefits package.
  • The opportunity to make a real impact within a supportive team.
  • A diverse and dynamic working environment.
  • Opportunities for personal and professional growth.

If you're a quick learner who thrives in a fast-paced environment and enjoys working with a variety of customers, we'd love to hear from you!