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Complaints Officer

Job Description

Job title - Complaints Officer
Location - Liverpool
Contract - Temporary - 3 Months
Start Date: ASAP
Pay Rate: £21.05 Umbrella p/h

Job Description:

Our client is currently seeking a highly motivated and experienced Complaints Officer to join their team. As a Complaints Officer, you will be responsible for managing and resolving complaints from customers in a timely and efficient manner. This role requires excellent communication skills, attention to detail and the ability to work under pressure.

Key Responsibilities:

  • Handle and resolve customer complaints in a professional and timely manner
  • Investigate complaints thoroughly and provide appropriate solutions
  • Ensure all complaints are logged and tracked accurately
  • Provide regular reports on complaints and resolutions to management
  • Ensure compliance with company policies and procedures


  • Previous experience in a complaints handling role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Strong attention to detail and problem-solving skills
  • Experience in a customer service environment
  • Proficient in Microsoft Office

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to