Salary: £13.69 PAYE P/H (Inclusive of Holiday Pay) | £15.66 LTD Umbrella P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Tonypandy, CF40
Start Date: ASAP
We are currently recruiting for a Contact Centre Advisor to join a dynamic team within a busy Customer Services environment. This is an exciting opportunity to play a vital role in supporting customers by delivering a courteous, efficient, and effective service. You will be the first point of contact, helping customers to self-serve and resolving queries to high standards of quality and productivity.
Key Duties and Responsibilities:
- Direct customers to self-service via the Council's website and assist where necessary
- Handle enquiries efficiently in line with established processes and quality standards
- Maintain up-to-date knowledge of services delivered through the Contact Centre
- Build and maintain strong working relationships with internal teams and external partners
- Manage customer expectations in line with service standards and policies
- Support wider Contact Centre operations when required
- Work flexibly within rota requirements and contribute to team priorities
- Liaise with back-office teams to resolve customer enquiries and complaints
- Adhere to health and safety responsibilities and safeguarding procedures
Qualifications and Experience:
- Experience of dealing directly with customers in a service setting
- Proficiency in using a range of IT applications, including Microsoft Office
- Ability to work collaboratively with colleagues and across teams
- Strong communication skills with an emphasis on accuracy and professionalism
- Commitment to continuous professional development, including Welsh Language Level 1 (training provided)
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
