Job Title: Customer Resolution Officer

Work Pattern: 36 Hours a week

Contract: Asap start

Location: Hammersmith and Fulham

Days: Mon - Fri

Job Role -

• To deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
• Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the policy and procedures.
• To proactively assist staff across The Economy and other departments to resolve issues. efficiently to ensure performance targets are met and prevent complaints from being escalated.
• To contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
• Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
• To work collaboratively with internal and external parties including managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
• To co-ordinate and facilitate consultation with customers in relation to involving them in reviewing and improving services.

Ideal Candidate:

• Microsoft Proficient
• Ability to organise and prioritise own workload

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk