Location: Harrow (Local Authority)
Contract Type: Full-time, Temporary
Working Hours: Monday to Friday, 9:00am – 5:00pm
Hourly Rate: £18.00 (Umbrella)
About the Role
We are urgently seeking a proactive and organised Disrepair Technical Support Officer to support the resolution of disrepair cases within the housing service. This role plays a critical part in managing case progression, ensuring accurate communication across stakeholders, and delivering a high standard of service to residents.
Key Responsibilities
- Monitor, track and progress disrepair cases from start to resolution.
- Liaise with internal teams, external contractors, and legal representatives to facilitate timely case closures.
- Maintain accurate records and case notes using internal systems and Excel spreadsheets.
- Investigate individual cases, ensuring issues are clearly documented, and outcomes are appropriately communicated.
- Provide outstanding customer service and support to residents throughout the disrepair process.
- Draft clear and concise correspondence and reports as needed.
To succeed in this role, you will need:
- Strong experience in administrative or case management roles, ideally within housing or local government.
- Excellent communication skills, both written and verbal.
- Good working knowledge of Microsoft Excel and internal case management systems.
- Ability to handle sensitive or complex matters with professionalism and attention to detail.
- A proactive and solutions-focused approach to resolving issues collaboratively.
