Location – Ashford, Kent TN23 (Office-Based Only)
Contract – Temporary (2 Months – Potential for Extension)
Hours – Monday to Friday, 8:45am – 4:15pm (35 hours per week)
Start Date – ASAP
The Role Summary
We are currently recruiting for an experienced and customer-focused Customer Service Advisor to join a busy contact centre team. This is a key frontline role supporting residents across a wide range of services, helping to deliver excellent customer care via phone, email, webchat, face-to-face and social media channels.
This is a fantastic opportunity for someone with strong communication skills, who thrives in a fast-paced environment and enjoys resolving queries and making a positive impact on the community.
Your key duties within the role will include:
- Respond to resident enquiries across multiple contact channels (phone, in-person, email, webchat, etc.), resolving issues at first contact where possible.
- Manage and follow through customer cases, escalating where necessary and ensuring timely resolution.
- Input and update customer information across multiple IT systems to ensure accurate case tracking and service delivery.
- Handle administrative follow-up work related to individual enquiries.
- Take customer payments and issue receipts when required.
- Promote customer satisfaction surveys and contribute to service improvements.
- Assist new colleagues by acting as a buddy following initial training.
- Maintain compliance with data protection, safeguarding, and health & safety regulations.
- Proven experience in a customer service or contact centre role.
- Excellent verbal and written communication skills.
- Ability to work under pressure and adapt to diverse customer needs.
- Competent IT skills and confident with Microsoft Office (Outlook, Word, etc.).
- Positive, can-do attitude with a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a team environment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk
