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Customer Support Officer

Job Description

Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.

Location: Manchester

Job role/responsibilities:
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

  • Effective use of a variety of contact channels in handling customer enquiries.
  • Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
  • Logging customer feedback relating to public transport.
  • Support service for colleagues in Travel shops.
  • Complete relevant administration processes relating to contact centre services.
  • Ensure you comply with all organisational policies and relevant legislation.

Knowledge/Experience required:

  • Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
  • Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
  • Experience of liaising with internal colleagues to resolve issues.
  • Experience of working within an organisations policies and procedures.
  • Demonstrable success in a target driven role.
  • Experienced user of Microsoft Office and Database systems.
  • Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.

Qualifications required:

  • Educated to GCSE or level equivalent.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.