Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.
Location: Manchester
Job role/responsibilities:
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
- Effective use of a variety of contact channels in handling customer enquiries.
- Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
- Logging customer feedback relating to public transport.
- Support service for colleagues in Travel shops.
- Complete relevant administration processes relating to contact centre services.
- Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
- Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
- Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
- Experience of liaising with internal colleagues to resolve issues.
- Experience of working within an organisations policies and procedures.
- Demonstrable success in a target driven role.
- Experienced user of Microsoft Office and Database systems.
- Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
- Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.
