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Estates Facilities Officer

Job Description

Service Care Solutions have an exciting opportunity for a Facilities Superintendent to join a thriving and growing Housing Association Client we are working with in the East London area.

The key purpose of this role is to:

  • Monitor and oversee the delivery of estate and block based services to ensure they are delivered to a high standard and contribute towards the overall general maintenance of the development.
  • Have a good working knowledge of key estate and block management systems including fire safety, AOV, security and access, and manage and maintain an agreed cycle of inspection and testing to ensure that they are operating to the required standard.
  • Maintain regular inspections and checks on the communal heat systems and report faults through agreed channels in a timely manner.
  • Contribute to any subsequent fault investigations.
  • Undertake testing regimes for legionella on water outlets where required.
  • Carry out regular inspections, including play areas, bulk and bike storage rooms and identify any health and safety requirements and assist with low level repair issues.
  • Help facilitate Fire Risk Assessment inspections and contribute towards delivery of actions as appropriate.
  • Monitor and facilitate the delivery of services delivered by contracted suppliers including Cleaning, Gardening, Lifts, Fire Safety, Communal Heat Systems and day to day maintenance and proactively assist with service delivery where necessary.

This role will form part of a customer facing multi-skilled team and your duties will be carried out alongside other service contractors and suppliers.
You will be the main point of contact on site for service providers and customers to help support and coordinate estate and block activities.
The core job responsibilities will include:

  • Supporting the management team in ensuring a high standard of cleanliness across the estate.
  • Take ownership and quickly resolve customers concerns in line with role managing expectations.
  • Identify any potential hazards throughout the site through inspections and regular checks.
  • Inspect and test estate and block management systems including Fire Safety, AOV, Door Entry, CCTV and Plant Rooms.
  • Check and ensure all areas are fire safe and compliant.
  • Check site security including access points, bike stores, and monitor CCTV systems.
  • Proactively identify concerns, preventing complaints, assessing risk and problem-solving.
  • Carry out legionella testing
  • Clear public areas of litter and remove any bulk refuse from communal passageways, corridors, courtyards and communal spaces
  • Respond to spillages, waste dispersal or other light cleaning tasks ad hoc to ensure the site is of a high standard at all times
  • Ensure all surfaces are clear, clean and tidy including internal corridors, external green spaces and play areas
  • Health and safety checks on play equipment and make safe and help facilitate the annual safety audit
  • General health and safety checks
  • Wash down any communal walls or apply light paintwork to any scuffed or damaged areas
  • Ensure main waste refuse areas are clear, presentable and free from blockages
  • Provide light maintenance response which may include changing light bulbs, lock changes, signage and other handy person duties across the site
  • Assist the Out of Hours service with advice or provide on site help on escalated issues.

We are seeking a candidate who has previous experience in a similar role or a background in Caretaking, Building safety or Facilities management.

For more information on this role and to apply, please email Prakash at or call 01772 208967.