A Housing Association based in North London is looking for a Heating/Gas Supervisor to join their team. This is a full time, Permanent contract and the successful candidate will hold Full Relevant Domestic Gas Qualifications, ideally be a member of a chartered institute, have extensive experience with Housing repairs and Maintenance and ideally experience within a similar local authority or housing role.
The main purpose of the role is to oversee and be responsible for the Gas and Heating maintenance terms, delivering a top level service for the client's residents.
The successful candidate will need to demonstrate the following competencies;
Experience leading and managing teams of tradesmen
Good IT skills and literacy
Part G unvented
The main responsibilities of the role are as follows;
Effective line management within the Heating Team. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
Any other reasonable duties to support service delivery
The client is looking to move quickly with appointing to this position and as such is offering a salary of £50,000 per annum plus a very competitive benefits package. If this position sounds of interest, please email a copy of your up to date CV to email@example.com or call Jamal at Service Care Construction on 01772 208967.
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