Home Services Manager
Bracknell, UK
Temporary - 6 Months +
Full Time 35 hours
We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained. Please note a Basic DBS is required for this role
Requirements
- Previous experience within a similar role in Tenancy/Leasehold Management
- Experience working in a customer facing role delivering excellent customer service
- Familiarity with legal framework around tenancy and leasehold management is a plus
- Excellent verbal and written communication skills
- Ability to multitask, prioritize workload, and meet deadlines
- Good administrative skills and knowledge of Outlook, Excel, Word. Ability to analyse and present information in a clear method
- Full enhanced DBS required
Role Expectations
- Taking ownership of assigned patch, promptly addressing customer concerns, and managing expectations
- General tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actions
- Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
- Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
- Driving continuous service improvements and managing change effectively
- Driving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collection
- Liaise with contractors and maintenance personnel to ensure that all properties meet a high standard
- Build relationships and work collaboratively with internal and external Stakeholders
- Keep up to date with current legislation and regulations related to property management
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk
