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Housing First Project Lead

Job Description

Housing First Project Lead
Nottingham, UK
Full Time

An exciting opportunity has arisen to join a team based in Nottingham, on a full time, temporary ongoing basis, as a Housing First Project Lead. The Housing Housing First Project Lead will provide dedicated end-to-end casework management across Housing First tenancies, ensuring that housing management services provided to tenants are of excellent standard.


  • Previous experience in a similar role such as Tenancy Officer, Housing Officer or equivalent
  • Knowledge of housing legislation, policies, and procedures.
  • Proficient in providing tenancy, housing, and leasehold advice with an understanding of compliance procedure
  • Excellent communication skills, both verbal and written
  • Strong organizational abilities, capable of prioritizing tasks, managing workload efficiently, and meeting deadlines
  • Experience delivering effective services to the public
  • Full Enhanced DBS Check
  • Full UK Driving Licence and access to a vehicle

Role Expectations

  • Ensure the housing management services provided to tenants are of an excellent standard and conform to relevant statutory requirements and best practice
  • To lead on casework of Housing First tenancies to identify areas of choice/ risk and ensure that the home and individual are suited, providing an end-to-end tenancy service
  • Maximise tenancy sustainment by providing tenancy support to vulnerable tenants or those identified with a support need; including referral to specialist agencies where appropriate with an awareness of Safeguarding practices
  • Maintain up to date Tenant and Leaseholder profile information in order to tailor service delivery to customer need
  • Promote community safety through proactive service delivery, effectively responding to reports of anti-social behaviour, hate crimes, domestic abuse, and other breaches
  • Ensure that complaints and incidents of anti-social behaviour, drugs, harassment, hate, domestic abuse and criminal activity are proactively investigated. Provide a victim centred service that delivers prevention, early intervention and swift enforcement
  • Provide housing advice, including advice on Universal Credit and Housing Benefit, and undertake home visits to tenants and leaseholders, including urgent visits as and when required
  • Responsible for ensuring that rent accounts and repairs are managed as effectively as possible as part of the case file management, in accordance with current policy and procedure
  • Identify opportunities to improve estate and scheme conditions, creating desirable living environment
  • Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to