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Housing Management Worker

Job Description

Job Title: Housing Management Worker
Location: Gateshead
Contract Type: Permanent
Salary: £22,144

Service Care Solutions are seeking a Housing Management Worker to join a small team in Gateshead overseeing 66 properties.

Main tasks and duties -

  • Conduct regular property inspections, following the organisation's policies and procedures, and tailored to the specific project requirements.
  • Organise the process of preparing vacant properties for new tenants, including managing repairs, procuring furniture, and ensuring that properties meet the required standards before new occupants move in.
  • Collaborate with the Finance Team, Support Teams, and Housing Benefit Departments to maximise organisational income and maintain residents' rent accounts. This includes assisting in rent and service charge collection and, where necessary, implementing sanctions for non-payment.
  • Coordinate responsive property repairs and maintenance to uphold high standards and compliance with relevant legislation and regulations. This involves arranging services like pest control, disposal of large items, and equipment servicing.
  • Arrange contracts with external contractors and liaise with residents and support teams to ensure access to properties as required.
  • Adhere to the organisation's policies and procedures under the guidance of the Housing Management Team Leader. Collaborate with colleagues in support teams to address breaches of tenure, issue warnings and sanctions to residents, especially in cases related to rent arrears, anti-social behaviour, and health and safety.
  • Provide support in the process of handling applicant refusals and eviction decisions, as needed, in alignment with the specific project's requirements.


Essential Criteria:

  • Experience working in the Housing sector.
  • Oversight of a portfolio of properties
  • Welfare benefits system knowledge


If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk