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Housing Officer

Job Description

Housing Officer
Stoke-on-Trent, Staffordshire
Full Time

We are seeking an experienced and enthusiastic Housing Officer to join a team in Stoke-on-Trent on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS.

  • Previous experience working in a similar role, as a Housing Officer is essential
  • Knowledge of housing legislation, policies, and procedure
  • Experience of dealing with a complex casework both in person and in writing
  • Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Experience providing an effective service to members of the public
  • Full Enhanced DBS certificate is required for this role

Role Expectations

  • Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
  • Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
  • Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
  • Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
  • Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
  • Manage nuisance and anti-social behaviour case work
  • Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to