Job Title - Housing Repairs Co-Ordinator

Location - London Islington

Contract - Temp

Hours - 35

Role summary -

This is an excellent opportunity to join a dynamic team within a fast-paced environment. The Housing Repairs Co-Ordinator will be responsible for diagnosing repairs accurately, raising orders on IT systems to contractors, and booking appointments. The successful candidate will have experience in a contact centre answering high volumes of calls to ensure targets are met, as well as dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner.

Key Responsibilities:

• Diagnosing repairs accurately, raising orders on IT systems to contractors, and booking appointments
• Answering high volumes of calls in a professional, polite, sensitive, efficient, and timely manner
• Liaising with other departments, agencies, and contractors as appropriate
• Processing service requests in line with policy and providing advice and information to customers
• Contributing towards the overall service objectives and targets of the Housing Repairs Services Team
• Complying with Islington Council's core values of public service, quality, equality, and empowerment

Requirements:

• Minimum of 1-year experience of administering a Repairs Scheduling System
• Knowledge and understanding of current issues relating to social housing and social housing repairs
• ITQ2 or equivalent Information Technology skills
• Minimum of 1-year experience of working within a responsive repairs environment and housing management systems
• Experience of dealing with all aspects of building maintenance/repairs in a busy environment
• Experience of processing customers' repair requests methodically and accurately within the appropriate policies, procedures, and guidelines meeting tight deadlines
• Typing speed 30 words per minute with good attention to detail
• Ability to problem solve and diagnose repairs accurately
• Excellent customer care skills, experience of working with members of the public, and the ability to handle difficult situations in an open and honest manner
• Excellent communication skills and the ability to liaise with various internal and external parties
• Ability of working in a team and contribute to the team's overall performance
• Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of Islington Council

Minimum of 1-year experience of administering a Repairs Scheduling System

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk