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Housing Service Lead

Job Description

Job Title: Housing Service Lead
Location: West Yorkshire
DBS Level: Enhanced Adult
Service Users: The specific demographic of service users will be determined upon confirmation of location.
Working Hours: 40 hours per week, with variations:
Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm
On-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am - 8:00 am (Weekends)
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance: Yes

Main Duties:
As a Housing Service Lead, your primary responsibility will be to lead and manage a team of Support Workers. You will ensure the delivery of high-quality, effective supported housing services and/or housing management services to various service user groups, including young people, homeless individuals, and prison leavers. Your duties will include:

  • Leading and managing the team of Support Workers to deliver services that meet the needs of service users and adhere to contractual requirements and financial targets.
  • Providing guidance, support, and supervision to team members to ensure they perform their roles effectively.
  • Collaborating with relevant stakeholders to ensure service delivery aligns with best practices and regulatory standards.
  • Developing and implementing strategies to improve service quality and outcomes for service users.
  • Monitoring and evaluating service delivery to identify areas for improvement and implement corrective actions as needed.
  • Managing resources effectively to ensure the efficient operation of supported housing services.
  • Maintaining accurate records and documentation in compliance with organizational policies and procedures.
  • Reporting to Natasha Clough, providing regular updates on service delivery, performance, and any issues or concerns that arise.

Lone Working: Yes
Working from Home: Yes, as required
Number of Properties: 3 to 4


  • Experience in managing supported housing services or similar roles within the social care sector.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build rapport with service users, colleagues, and external stakeholders.
  • Knowledge of relevant legislation, policies, and procedures related to supported housing and social care.
  • Ability to work independently and make sound decisions in a fast-paced and challenging environment.
  • Flexibility to work varied hours, including on-call shifts and weekends.
  • A valid driver's license, own vehicle, and business insurance.